Training and Development in Eyecare

Training and development are essential to any organization. In eyecare specifically, a well-trained staff is needed to run efficiently. Assistants and technicians are the backbone of the office and their roles often stretch beyond aiding physicians in patient care. Triaging, patient callbacks, working the reception desk, billing, and even basic opticianry are parts of the job that management may require them to learn to better serve the office. Further development toward a higher skillset, front end management, and/or becoming an in-office trainer for other technicians benefits the office for obvious reasons but potentially benefits the individual more so.

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